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Articles that will help you troubleshoot the issues.
Why can’t I see my orders?
When you get an order on your WooCommerce store, it should automatically appear on your WooDropship dashboard under the Orders section. If you don’t see your order being automatically synced, it could be because of the following reasons: You might have changed the product SKU after pushing it to store. Order webhooks have been disabled. If you changed the SKU assigned to the product, WooDropship will no longer be able to track the product or the orders for that product. If you chan
Fixing the ‘Invalid Signature Error’
This error occurs when you put in the wrong URL in your while connecting store to WooDropship. Please take note that https://www.mystore.com and https://mystore.com are two different URLs. For example, if your store URL is https://www.mystore.com and you put https://mystore.com in the store URL field to connect your store, WooDropship will give you a Signature Error. The only way to fix this is to:
How to fix ‘null’ error in WooDropship
First of all find out if the products appear in your WooCommerce store despite the failure message. If the products appear in your WooCommerce/Wordpress dashboard (completely or incompletely i.e with or without full info) despite the failure message then it is because the max_execution_time on your store is set too low. This is the max time allocated by your server to complete a task. To fix this error, simply ask your hosting provider to increase the max_execution_time to as high as possible o
How to fix ‘not logged in to WooDropship’ error with the Chrome Extension?
How many WooCommerce stores can I connect to my WooDropship account?
It is possible to connect multiple WooCommerce stores with your WooDropship account. You can always connect your WooDropship account to a new WooCommerce store, but you can only use one store at a time in your WooDropship dashboard. So in other words, a WooDropship account can be connected with multiple WooCommerce stores.
How to sync WooCommerce categories with WooDropship
Once you have created the categories in the WooCommerce dashboard for your products, they get synced with your WooDrophsip dashboard automatically after you connect your store. However, sometimes the categories do not get synced with WooDrophsip automatically - could be because of any reason. In this case you can manually sync the categories go to the "Import List" tab under "Products" in the left panel. !(https://storage.crisp.chat/users/helpdesk/website/3edcbb30766ce600/screenshot-20_1te
How to Sync Or Resync Orders
Semi-Automated Order Fulfillment Once your customers place an order at your website/Store. Your orders will get synced with your WDS account. If your orders are not yet synced automatically then you can click on the Resync Orders button to force sync them.
Viewing and Deleting products
You can also view the products that you have added to your store in your WDS account > Products > My Products. You can search for your previously added products in the "Search Bar" on the Products page. After you have searched or looked up for your product, you can delete it from your store by clicki
How to Fulfill Orders
A small guide on how to fulfill your customer's orders.